Refund policy

Last updated: July 27, 2026

ALL PRODUCTS SOLD BY SI STUDIO ARE CLEARANCE ITEMS AND ALL SALES ARE FINAL.

Except for the limited product-issue process described below or a remedy required by applicable law, SI STUDIO does not accept returns or exchanges and does not provide cash refunds, credit refunds, or store credit. This policy applies to every product sold through www.sistudio.shop.

No returns for ordinary reasons

We do not accept returns or exchanges for change of mind, incorrect size selection, fit, color, style, preference, duplicate purchases, customer ordering errors, later price reductions, or any other ordinary reason. Please review all product details and your cart carefully before completing checkout.

Incorrect, damaged, defective, or materially misdescribed items

Please inspect your order promptly after delivery. If you received the wrong item, or an item arrived damaged, materially defective, or materially different from its description, email wowowoperation@gmail.com, preferably within 48 hours after delivery, so we can investigate promptly. This 48-hour request helps us document shipping and fulfillment issues and does not shorten any non-waivable right provided by applicable law.

Please include:

  • Your order number and the name used for the order;
  • A clear description of the problem;
  • Clear photographs or video showing the item, issue, shipping label, and outer packaging; and
  • Any other information reasonably needed to evaluate the claim.

Keep the item and all original packaging while we review the issue. Do not send an item back without written return instructions from us.

Available resolution

If we confirm that an item was incorrect, damaged on arrival, materially defective, or materially misdescribed, we will provide an appropriate remedy. Depending on the circumstances, available inventory, and applicable law, this may be a replacement or a refund to the original payment method. If we require an eligible item to be returned, we will provide instructions and cover reasonable authorized return-shipping costs.

Bank or payment-provider processing times may affect when an approved refund appears in your account.

Order changes and cancellations

Orders begin processing quickly, so changes and cancellations are not guaranteed. Email wowowoperation@gmail.com immediately if you need help before shipment. If we approve a cancellation before fulfillment, the canceled amount will be returned to the original payment method. We may also cancel an order for inventory, payment, pricing, fraud-prevention, or shipping reasons and will refund any amount collected for canceled items.

Shipping charges and shipping problems

Original shipping charges are not refundable for final-sale purchases unless the issue was caused by our error or a refund is required by law. For delayed, missing, or carrier-damaged packages, follow our Shipping Policy and contact us so we can review tracking and, where appropriate, open a carrier investigation.

Rights preserved by law

Nothing in this policy excludes, restricts, or waives any warranty, remedy, or consumer right that cannot lawfully be excluded. Where applicable law requires a different remedy, the applicable law controls.

Contact

For order issues, email wowowoperation@gmail.com.